We hope you love what you've ordered! But
just in case you're not 100% satisfied, we've made the return process super
easy.
How long do I have before making a return,
and do I have to pay for shipping?
1. You have a max of 45 days to make
returns. You must send back and postmark your return packages within 45 days
after the purchase date. No returns made after 45 days from the purchase date
will be accepted.
2. Shipping is free on your 1st return for
any order. You must use the shipping label we provide (See "How do I make
a return?" section for details), then send back and postmark the package
within 45 days from the purchase date.
3. After you have already returned items
from an order but would like to make additional returns for additional items,
you must do so within 45 days of the purchase date. There are two ways:
① you can use the shipping label we provided and pay a $ 7.99
shipping fee , which will be deducted from your refund.
② you can use your own shipping method and at your own cost.
How do I make a return?
1. Sign into your BURPRISED account.
2. Find the order in My Orders, click the
"Return Item" button.
3. Select the item(s) you would like to
return, indicate the reason, and submit.
4. Print the return label and securely tape
it on the outside of your return package.
5. Call the post office to arrange a
collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the
return yourself, you can use any shipping method you like, just make sure it's
postmarked no later than 45 days from the purchase date. (See "Important
Notice" section for details)
*The shipping label we provide only works
if you are shipping within the US.
How do I find the return label I generated?
Find the returned order in “My Orders” → Click “Order
Details”
→ Click “Return & Refund Record” in the top right
corner → Click “View” to download.
Can I still return items if they are worn,
damaged, or have the tags removed?
1. You can only return items that are
unworn, unwashed, undamaged, have the original tags/packaging attached and
hygiene sticker intact.
2. The following items cannot be returned
or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear, event
and party supplies, DIY supplies, pet supplies and accessories (except scarves,
bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene
seal has been broken.
3. Items with non-returnable marks and free
gifts cannot be returned.
Important Notice:
1. Please do not send your return to the
sender's address on your package. This is not the return address and will
affect the processing of your return. You should only send it to the address on
the shipping label we provide even if you are using your own shipping.
2. Please make sure you don't include non-BURPRISED
items by accident in your return package. We will not be responsible for
sending back those items to you.
Refunds
1. Refunds will be processed within 7 days
after we receive your package. The refund will be issued to your BURPRISED
Wallet or the original payment account, as per your request.
Unfortunately, due to current situations,
your refund will require an additional 3-5 days to process. Thank you for your
patience and understanding.
2. The original shipping fee and insurance
are non-refundable.
NOTE: If you have any issues with your
return, you must contact Customer Support within 180 days after your order was
first placed.